Secretary/Clerical – Carpinteria

CARPINTERIA, CA 93013

Mobile: 805-252-7556

Evening Phone: 805-220-6097

E-mail: bere26cortes@yahoo.com

Country of citizenship:             United States of America

Veteran’s Preference:              No

Contact Current Employer:     Yes

AVAILABILITY        Job Type:                              Permanent

                        Work Schedule:                  Full Time

DESIRED

LOCATIONS           US-CA

WORK EXPERIENCE:

 Express Personnel (Department of Veterans Affairs)   05/2007 – Present

Santa Barbara, CA USA

               Patient Services Assistant, 303

Coordinate all administrative duties for mental health, assist and advise veterans, clinical personnel, and the professional staff regarding entitlement and existing policies and procedures.  Verify eligibility of those individuals seeking admission to the Medical Center/Outpatients Clinic who are applying for various benefits.  Initiate the admission process for inpatient care.  Receive telephone calls and personal contact from patients, families, friends, and private hospitals or physicians.  Review records contact and ensure annual means and pharmacy co-pay tests are updated.  Complete actions that require reports on a daily basis.  Complete necessary disposition entries in DHCP daily for scheduling outpatient visits under Appointments Managements Functions.  Provide release of information in accordance with the HIPPA regulations.  Enter no-show information.  Ensure patients are involved and have accurate information regarding their upcoming schedule appointments to minimize rescheduling and reduce no-shows.  Process internal/external consults with specialty clinics.  Determine travel eligibility and prepare authorization for reimbursement.  Obtain, enter, and monitor DHCP Activity regarding insurance and income information in compliance with Medical Care Cost Recovery Program, (MCCR) guidelines.  Assure medical record processing is initiated and completed.  Retrieve and review medical records 48 hours prior to appointment to assure requested medical reports and tests are available.  Keep the mental health team informed and up-to-date concerning administrative regulations such as eligibility for care, control of medical records, availability of the requesting of special tests and procedures.  (Contact Supervisor:  Yes Supervisor’s name: Nicholas Gutierrez, Supervisor’s Phone: 805-683-1491 ext 476)

  Pueblo Radiology (Front Desk Lead Receptionist)                  05/2004 – 03/2007

  Santa Barbara, CA USA  

Front desk Receptionist

Answer multiple phone lines and direct calls. Greet members of the public visiting Research Staff and assist visitors as necessary. Perform general office management duties, including filing, mail and document distribution, maintaining office supplies and basic office equipment, faxing and scheduling. Responsible for the maintenance of critical office information, including distributing agendas, meeting notices, bills and amendments to analysts and posting on information board. Track legislation and assist in responding to inquiries. Set up meetings for analysts, which includes calling members, determining availability, typing and distributing agendas.  Typing letters, memos, fact sheets, labels. Accepted increasing responsibility demonstrating flexibility and ability to learn quickly.  Accustomed to fast-paces, high-pressured positions, ability to prioritize multiple tasks, meet deadlines, and provide quality service.  Enter data and made outbound follow-up calls.  Provide support for special projects.  Relieve personnel when needed.  Communicate with patients, physicians, management and staff.  Complied reports and records.  Composed letters, memos, and faxes for Human Resources.  Developed procedure manual for DR System.  Handle busy telephone system.  Provide assistance to customers, efficient and professional, but friendly, manner.  Worked well with all levels of management and regular assisted managers with projects.  Translate for Spanish speaking customers, experience in these departments: Mammography department, CT scan, MRI scan, X-Ray , US , Dialysis, Varicose Veins, Biopsies, UGI, and many other procedures done at the clinic.  (Contact supervisor: Yes, Supervisor’s Name: Crista Hathaway, Supervisors Phone: 805-450-9312)

IHMS (Patient Analyst)                                                                      09/2003 – 05/2004

Santa Barbara, CA USA 

Patient Financial Counselor

Efficient knowledge of Windows based computer programs. · Effectively communicate orally and in writing. · Ability to follow oral and written instructions. · Ability to maintain patient confidentiality in all aspects of patient affairs. · Strong interpersonal skills that reflect a positive attitude and a sense of commitment to our patients, work associates and community.   Updates and/or registers patients in Sunrise System while verifying financial and demographic information as needed. Correctly determine patients financial status to ensure financial obligations to hospital will be met. · Interacts with medical staff, accurately assigns patient beds based on medical necessity and initiates patient registration. · Reviews all billing edits for accuracy to ensure timely corrections per departmental policy allowing the hospital to meet contractual obligations and comply with government regulations. · Prepares all billings to third party payers and submits to appropriate party electronically or by hard copy. Pursues thirds party payers, i.e. Medicare, Medi-Cal, private insurance, etc., until account has paid or is denied. Executes all necessary contractual adjustments. Refunds overpayments to patients and third party payers. · Interfaces with social services agencies. Refers patients to CHS Community Service Program when appropriate and ensures that applications are completed and determinations are made in a timely manner. · Receives all incoming calls from patients, medical staff and third parties regarding patient accounts while maintaining established patient confidentiality guidelines. · Determines costs and explains self-pay portions of accounts with patients. Establishes acceptable payment plans on self-pay liabilities with appropriate documentation noted in Sunrise System per departmental policy. · Meets established productivity goals according to departmental policy. · Performs other duties as assigned.

Carnahan Therapy  

Lompoc, CA USA                                                           05/2002 – 06/203

Physical Therapist Assistant

PTA

Provides physical therapy services to residents under the direct supervision of a physical therapist.  Assists physical therapist in the evaluation process in the areas of gait, functional mobility, and coordination. Assists in the evaluation of other areas as directed. Identifies indications for and assists in evaluations at appropriate intervals under the direction of the physical therapist.  Assists the physical therapist in identifying a problem list, short-term goals, long-term goals and treatment plans.  Assists in the selection of physical therapy techniques/media and the sequence of activities, adapts techniques/media as indicated by resident performance and following consultation with the physical therapist. Monitors resident’s response to intervention and consults with physical therapist if modification is indicated. Assists in establishing and modifying individual resident schedules in conjunction with the physical therapist and other team members. Maintains acceptable resident care ratios as determined by the physical therapist. Records billable treatment times according to Physical therapy Department procedures and submits weekly/monthly statistics to regional office. Perform other duties as assigned.

Duel’s Chiropractor 

Goleta, CA USA                                                           09/2001 – 05/2002

Chiropractor Assistance

               Chiropractor Aide

Answering/forwarding/recording phone calls, retrieving messages.  Write up patient charges and pull treatment cards Schedule patient appointments.  Manage reschedules and cancellations Collect over-the-counter and mail fees from patients and enter in computer—cash, check and credit card.   Tally daily sheets and collections at end of day.   Prepare new patient files prior to patient arrival, and maintain patient files.  Provide insurance forms, instruct and assist patients with completing forms.  Make and send copies of records to insurance companies and attorney, as needed.  Inform Dr. Duell  of films to be reviewed prior to patient’s appointments.  Order supplies.  Pull x-rays for doctors when requested, develop x-rays when requested.   Maintain the patient letter program, data enter Medicare information and complete form for patient, Follow up with patients and insurance companies regarding payments, as needed.  Make copies of ledgers, reports, etc, for insurance companies at their request, with prior doctor approval.  Discuss with patients any payment options. Prepare and reconcile deposit for each day.  Review patient accounts once a month for required collections actions, present to doctor, maintain patient and applicant files.   Print and file claim forms in patient files.  File patient folders Maintain general office appearance and cleanliness.  Perform Miscellaneous Office Duties as necessary.

Volt Services Group

Santa Barbara, CA                                             2001 - Present

Temporary Assignments

                Temporary Assignments

            Switch Board

            Mechanical Assembler

            Secretary

            Test technician

            Breakfast Host

            File Clerk

 EDUCATION                San Marcos High School

4750 Hollister Ave
Santa Barbara , CA 93110

GPA: 3.4 out of 4.0

REFERENCES            Steve Marzicola, M.D.                        Veterans Affairs

                                                                Phone Number:                                   805-683-1491 ext. 488

                                                                Reference Type:                                 Professional

                                                                Nicholas Gutierrez                             Veterans Affair

                                                                Phone Number:                                   805-683-1491 ext. 476

                                                                Reference Type:                                 Professional

                                                                Robert Langley                    Veterans Services Representative

                                                                Phone Number:                                   805-681-4500

                                                                Reference Type:                                 Professional

                                                                Martha Barsante                                Veterans Affair

                                                                Phone Number:                                   805-683-1491 ext. 489

                                                                Reference Type:                                 Professional

ADDITIONAL

INFORMATION                      ·          Bilingual

·        CPRS

·        Vista

·        DR System

·        Citrix

·        Microsoft office

·        Microsoft word

·        Excel

·        Ris Logic

·        Med-Act Billing Software

·        Ultra Med

·        Peachtree

·        Dreamweaver

·        10 Key

·        Typing 50 wpm

·        Fax, Copier, Scanner

·        HIPPA

·          Confidentiality Assurance